Suspension Service By Post
We do not run a diary for routine service work. Our aim is to get fork and shock services turned around as soon as possible. For an up-to-date turn around time please look at the bottom of the home page.
Outlined below is the process of sending your suspension unit for service.
- Deposit – A deposit for all postal servicing needs to be purchased on the service deposit page before sending the unit. This covers the cost for the initial strip and inspection, along with the return postage. After purchasing the service deposit you will receive an email will delivery address and further information.
- Packaging – We recommend sending forks in a heavy-duty cardboard box with dimensions (1000x250x250 mm). Suspend the fork in the box with polystyrene blocks, cut out for the forks to sit in, in order to stop the fork from resting directly on the cardboard. Pack all remaining spaces with a suitable filler, e.g. bubble wrap. If the seals are leaking oil, wrap the stanchion and seal with a cloth and tape in place. Posting a shock is simpler, please ensure there is sufficient packing on all sides of the shock.
- Order Information – As we receive multiple units each day, make sure you enclose your order and contact information in the box.
- Recommended information – Name, order number, address, phone number, email.
- If you are having an issue with the unit (such as an oil leak), please also leave a note fully explaining the issue or request a call back.
- We also need to know if the fork or shock has ever been set-up or tuned previously. If so, please include all current set-up data. We strongly advise you to send an email or call prior to posting if your unit is non-standard.
- Postage – We highly recommend sending your unit with DPD door-to-door service, costing Around £15 for next day delivery. This service allows a box up to 1m in length, please fully read the postage small print prior to sending. We strongly advise insuring your package.
- Inspection call – After we receive the package, the unit will be stripped and inspected. If there are no issues found and no additional items required beyond the standard service items, we will continue with the work as required. At this point if anything is noted, we will ring you to discuss further.
- Completion and final payment – Once the service/final work is complete an invoice will be sent. Payment can be made by back transfer or over the phone.
- Return – Once work is complete and payment made, we will package the unit and arrange postage for the following day.
